I can't get information from my host, can you still move my Joomla site?

Yes, prior to making any changes to your Joomla website;

• We ensure you have an adequate backup system in place and take a backup of the site and database. Our preferred backup component is Akeeba Backup Professional for Joomla! (Commercial License $55), If your site doesn't already have it we will Install and configure it on your website.
• When a site has major issues or requires major extension upgrades, major Joomla version upgrades, template or template framework upgrades, major PHP version changes etc.. we clone the site and produce a test site to test changes prior to making changes to your live site. We are very experienced and understand which updates are safe and which updates cause problems. We prefer to put a test site on a sub domain to achieve some separation from a live site but this all depends on your hosting setup.

We have several VPS servers including a development Ubuntu/Plesk server with big storage attached where most Joomla sites we manage transfer an encrypted backup to each day. Apart from backup storage this is very useful to spin up a copy of a site for development, Joomla or PHP updates etc. This is useful if your host only allows one database for example and a test site is required for major updates, also on some occasions we have set up an older PHP version that most hosts don't allow so we can restore an old broken site for development. 

Our Joomla Website Backup Services are available to ensure you constantly have a daily secure encrypted backup of your Joomla Website and database stored externally from your hosting.

Yes, for Joomla version updates order our hourly support see Joomla Specialist Support and Maintenance and press the add to cart button, select a minimum of one hour and submit a ticket on our helpdesk

If you are considering major updates and getting your site stable, fast, secure and to the Latest Joomla version see our Joomla Website and Hosting Audit service. Our full audit of the Joomla Website and Hosting including extensions, templates, overrides, SEO status, page delivery speed status, configuration and security.

Following the audit and testing you will receive a detailed report including the status of your site and your hosting along with detailed recommendations and options for updating your site including templates and extensions.

You can then address the issues yourself, use your existing developer or use our Joomla Specialist services to ensure that your site is stable and secure and your hosting is adequate and configured correctly.

Once you become a customer you get access to a Highly Experienced Joomla Developer and;

• Access to our secure private support helpdesk site where access credentials are kept along with tasks and changes which are documented in detail.
• Use of our ticketing system where bugs can be reported, questions asked, and additional features can be requested.

Yes, we have a Joomla Website and Hosting Diagnostics service for these situations. We analyse the Joomla website errors if web pages are broken or a site is down and create a detailed report with a list of recommendations for resolving issues on the site. If we have a solution that can be applied quickly even as a temporary fix we will fix the issue for you.

Based on the analysis you will be provided with a detailed report and a list of recommendations for resolving issues on the site. You can then address the issues yourself, use your existing developer or use our Joomla Specialist services.

Includes;

• Access to our secure private support helpdesk site where all analysis, testing, recommendations, and changes are documented in detail.
• Use of our ticketing system where bugs can be reported, questions asked, and additional features can be requested.

Once an order is placed for the first time and paid for we create you a user account on our secure private support helpdesk site where we will request information which you can provide securely, Your access credentials will be emailed to you as soon as your account is created.

Please note that even though we produce and maintain Joomla websites in multiple languages for multiple clients worldwide our native language is English.

Yes we provide ongoing Joomla Support and Maintenance Services to keep your Joomla website and extensions up to date. Once a site is added to our support system we usually agree a maximum monthly spend which will never be exceeded without prior authorisation and the site is kept up to date on a regular basis.

Contact us to discuss ongoing Joomla Support and Maintenance Services.