Joomla Website Support Helpdesk System

Joomla Website Support Helpdesk System

Once a Joomla website, a Joomla or web server project enters our Support Helpdesk System a private secure support location is created where all documentation is kept.

Our Helpdesk site is fully secure and we utilise a ticketing system for all requests initiated both by clients and our support staff. All of the work that we do is documented here in detail, and once your site is in our system, access to the information is permanent.

When you submit a support ticket our support team are notified immediately, our maximum response time is six hours, and generally we respond in two hours or less. Should your request be extremely urgent we can be contacted by telephone, this service isn't free, and is charged at your normal hourly support rate.

Once you receive a reply you are notified by email, you need to login to the helpdesk to view tickets securely, we designed this in so that sensitive private information is not transmitted by insecure email as it is with most ticketing systems.

We also work with external collaboration services such as Asana, Basecamp, Freedcamp, Slack, Teamwork etc, but we still need to keep a secure copy of everything including code changes in one place as the primary reference source. This enables us to respond efficiently and effectively if and when there are future issues as all of the information is at hand.

For all things Joomla order our Joomla Specialist Support and Maintenance service and submit a ticket on our helpdesk.

On our Joomla Website Helpdesk System you can view your ticket replies and create new tickets.

What Joomla Support Services do you provide?

Supporting, building, hosting, maintaining and optimising and all kinds of Joomla websites since 2005 we have gained vast experience. This combined with our Joomla Website Support System enables us to work very efficiently with any Joomla related project.

We have worked on several hundred Joomla websites ranging from sites with a few pages to sites with several hundred thousand pages including multi language sites. Taking on all kinds of Joomla related projects, including;

  • Adding additional functionality.
  • Adding content delivery networks.
  • Adding E-Commerce along with shopping carts.
  • Adding multiple anti-spam solutions.
  • Adding multiple languages.
  • Adding payment gateways.
  • Adding user management and subscription memberships.
  • Building new Joomla websites.
  • Customising Joomla extensions.
  • Customising Joomla templates.
  • Developing all kinds of forms including API integrations and auto field population using GeoIP services.
  • Developing custom Joomla extensions.
  • Developing custom Joomla templates.
  • Implementing GDPR compliance.
  • Implementing HTTP security headers.
  • Joomla Extension Installation and configuration.
  • Joomla Installation and configuration on your hosting.
  • Joomla search engine marketing,
  • Joomla search engine optimisation.
  • Joomla site backup restoration on your hosting.
  • Joomla version updates
  • Joomla website speed optimisation.
  • Live chat integration
  • Making Joomla websites responsive and mobile friendly.
  • Malware removal including file and database cleanup.
  • Migrating existing websites to Joomla including WordPress and none CMS websites.
  • Migrating Joomla websites from one host to another.
  • Producing AMP versions of Joomla websites.
  • Resolving security-related issues.
  • SSL certificate installation.
along with support and training, and anything required to keep Joomla Websites fast, functional, secure, and stable

To order hourly Joomla Specialist Support and Maintenance service, press the add to cart button, select a minimum of one hour and submit a ticket on our helpdesk.
Once you become a customer you get access to a Highly Experienced Joomla Developer and;
  • Access to our secure private support helpdesk site where access credentials are kept along with tasks and changes which are documented in detail.
  • Use of our ticketing system where bugs can be reported, questions asked, and additional features can be requested.

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We offer a wide range of services at Joomla Fixers, including remote on-demand and scheduled Joomla Website Support, Website Design, Website Development, Website Maintenance, Website Marketing, and Website Hosting. Our services cater to both end users and web design studios worldwide.

With over 15 years of experience in overseeing, fixing, constructing, managing, and enhancing Joomla websites since 2005, we are able to operate highly effectively thanks to our Joomla Website Support System.

Joomla Fixers-Joomla Website Support and Maintenance Specialists
Realvision Internet Limited
124 City Road
London, EC1V 2NX
United Kingdom


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