Order Joomla Support Online from Joomla Fixers

You can now order our remote Joomla Website Support Services online and pay in GB Pounds, Euros or US Dollars by credit/debit card or by bank transfer making it a lot easier to access our support quickly when you have critical issues with your website.

Once an order is placed for the first time and paid for we create you a user account on our secure private support helpdesk site where we will request information which you can provide securely, Your access credentials will be emailed to you as soon as your account is created and you get the following;

• Access to our secure private support helpdesk site where all analysis, testing, recommendations, and changes are documented in detail.
• Use of our ticketing system where bugs can be reported, questions asked, and additional features can be requested.

Prepaid support it given high priority, with all of our hourly support time is charged in 10 minute increments and the week ends each Sunday at midnight UK time. All time is logged in your private area on our secure private support helpdesk and detailed invoices are issued weekly along with account statements. For our UK customers VAT is charged at the current rate and VAT invoices are sent by email.

For hourly maintenance for all things Joomla order our Joomla Specialist Support and Maintenance service and submit a ticket on our helpdesk.

 Once you become a customer you get access to a Highly Experienced Joomla Developer and;

• Access to our secure private support helpdesk site where access credentials are kept along with tasks and changes which are documented in detail.
• Use of our ticketing system where bugs can be reported, questions asked, and additional features can be requested.

Supporting, building, hosting, maintaining and optimising and all kinds of Joomla websites since 2005 we have gained vast experience. This combined with our Joomla Website Support System enables us to work very efficiently with any Joomla related project.

We have worked on several hundred Joomla websites ranging from sites with a few pages to sites with several hundred thousand pages including multi language sites. Taking on all kinds of Joomla related projects, including;

• Adding additional functionality.
• Adding content delivery networks.
• Adding E-Commerce along with shopping carts.
• Adding multiple anti-spam solutions.
• Adding payment gateways.
• Adding user management and subscription memberships.
• Building new Joomla websites.
• Customising Joomla extensions.
• Customising Joomla templates.
• Developing all kinds of forms including API integrations and auto field population using GeoIP services.
• Developing custom Joomla extensions.
• Developing custom Joomla templates.
• Implementing GDPR compliance.
• Implementing HTTP security headers.
• Joomla Extension Installation and configuration.
• Joomla Installation and configuration on your hosting.
• Joomla search engine marketing,
• Joomla search engine optimisation.
• Joomla site backup restoration on your hosting.
• Joomla website speed optimisation.
• Making Joomla websites responsive and mobile friendly.
• Malware removal including file and database cleanup.
• Migrating existing websites to Joomla including WordPress and none CMS websites.
• Producing AMP versions of Joomla websites.
• Resolving security-related issues.
• SSL certificate installation.

along with support and training, and anything required to keep Joomla Websites fast, functional, secure, and stable. 

Prior to making any changes to your Joomla website;

• We ensure you have an adequate backup system in place and take a backup of the site and database. Our preferred backup component is Akeeba Backup Professional for Joomla! (Commercial License $55), If your site doesn't already have it we will Install and configure it on your website.
• When a site has major issues or requires major extension upgrades, major Joomla version upgrades, template or template framework upgrades, major PHP version changes etc.. we clone the site and produce a test site to test changes prior to making changes to your live site. We are very experienced and understand which updates are safe and which updates cause problems. We prefer to put a test site on a sub domain to achieve some separation from a live site but this all depends on your hosting setup.

We have several VPS servers including a development Ubuntu/Plesk server with big storage attached where most Joomla sites we manage transfer an encrypted backup to each day. Apart from backup storage this is very useful to spin up a copy of a site for development, Joomla or PHP updates etc. This is useful if your host only allows one database for example and a test site is required for major updates, also on some occasions we have set up an older PHP version that most hosts don't allow so we can restore an old broken site for development.

Please note that even though we produce and maintain Joomla websites in multiple languages for multiple clients worldwide our native language is English.