By JFwebadmin on Friday, 09 February 2024
Category: Joomla Website Support and Maintenance Services

Joomla Website Support Helpdesk System

Once a Joomla website, a Joomla or web server project enters our Support Helpdesk System a private secure support location is created where all documentation is kept.

Our Helpdesk site is fully secure and we utilise a ticketing system for all requests initiated both by clients and our support staff. All of the work that we do is documented here in detail, and once your site is in our system, access to the information is permanent.

When you submit a support ticket our support team are notified immediately, our maximum response time is six hours, and generally we respond in two hours or less. Should your request be extremely urgent we can be contacted by telephone, this service isn't free, and is charged at your normal hourly support rate.

Once you receive a reply you are notified by email, you need to login to the helpfesk to view tickets securely, we designed this in so that sensitive private information is not transmitted by insecure email as it is with most ticketing systems.

We also work with external collaboration services such as Asana, Basecamp, Freedcamp, Slack, Teamwork etc, but we still need to keep a secure copy of everything including code changes in one place as the primary reference source. This enables us to respond efficiently and effectively if and when there are future issues as all of the information is at hand.

For all things Joomla order our Joomla Specialist Support and Maintenance service and submit a ticket on our helpdesk.