Website Support Helpdesk

Website Support Helpdesk

Once a website, or project enters our Support Helpdesk System a private secure support area is created where all documentation is kept.

Our helpdesk site is fully secure and we utilise a ticketing system for all requests initiated both by clients and out support staff.

All of the work that we do is documented here, and once your site is in our system, access to the information is permanent..

When you submit a support ticket our support team are notified immediately, our maximum response time is six hours, and generally we respond in two hours or less. Should your request be extremely urgent we can be contacted by telephone, this service isn't free, and is charged at your normal hourly support rate.

Once you receive a reply you are notified by email, in the event of your site going down, we usually know about it before you do and take immediate action.

We offer a friendly, professional service, we are very flexible and can provide as much or as little on demand or ongoing support as needed.

For a free no obligation consultation to discuss your requirements submit a ticket.

We also work with external collaboration services such as Asana, Basecamp, Freedcamp, Slack, Teamwork etc.

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For promoting your brands, products or services, sharing news, or simply communicating with your site visitors we can produce branded fully responsive email templates....
A new website design can be applied to an existing website, or a new website is created and existing databases, content and graphics are imported as required.
Production of website logos from existing designs, optimise existing logos for website use, or design new logos for use on your website.

We provide remote on demand and routine Website Development, Website Maintenance, Website Support, Website Marketing and Website Hosting services to both end users and web design studios alike all over the world.

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Latest statistics.
1,0
Websites and Projects
12,00
Support Tickets
63,0
Ticket Replies

Submitting a PRE SALES ENQUIRY on our helpdesk will also create you an account for future access and ensures that all documentation relating to your projects is kept securely in one place enabling us to work very efficiently.

Alternativey you can send us a message via our CONTACT FORM